Shipping & Returns

Shipping Information

Choose from the shipping options available for your delivery address at checkout.

Processing and Delivery

We process and ship orders within 24 hours of purchase.

The estimated delivery times below begin when your order ships and are listed in business days. Delivery timing may vary by destination and carrier service availability. International shipments may also be affected by customs clearance.

If you need your order by a particular date, please Contact Us before placing your order so we can help you review the available shipping options.

Shipping Partners

We work with trusted carriers like FedEx, UPS, and USPS to ensure reliable delivery.

Tracking Your Order

Once your order ships, we will send a shipping confirmation email with tracking information when available. If you need help locating your shipment, select Contact Us or email info@altamodaeyewear.com.

International Shipping

International orders do not qualify for free shipping. Shipping rates are calculated at checkout based on your order and delivery destination.

All international orders are shipped via FedEx International Economy, with an estimated delivery time of 4–7 business days after shipment. Customs clearance and local delivery conditions may affect delivery timing.

Import Taxes, Customs Duties, and Fees

The recipient of an international shipment is responsible for any applicable import taxes, customs duties, and additional customs-clearance fees assessed in the destination country. These charges may be collected when the shipment arrives or before it is released for delivery.

AltaModa Eyewear has no control over these charges and cannot guarantee the final amount assessed.

Except where required by applicable law, AltaModa Eyewear does not refund import taxes, customs duties, or customs-clearance fees.

Refused International Shipments

If an international shipment is refused because of import taxes, customs duties, or other import fees, the original shipping cost and any return shipping charges are nonrefundable , except where applicable law requires otherwise.

Any return shipping costs incurred by AltaModa Eyewear may be deducted from an eligible merchandise refund after the returned shipment has been received and reviewed.

For questions about international shipping, please Contact Us or email info@altamodaeyewear.com before placing your order.

Return Policy

If you would like to return an item, please Contact Us within 30 days of purchase to request a return.

Return Eligibility

• Return requests must be submitted within 30 days of purchase.
• Items must be in their original condition, unused, undamaged, and unaltered.
• Include the original packaging, cases, tags, and any accessories supplied with the item.
• Provide your order number or other proof of purchase.

If your item arrived damaged or you received an incorrect item, please follow the Damaged or Incorrect Items instructions below.

How to Request a Return

1. Contact our team: Submit a request using Contact Us or email info@altamodaeyewear.com. Include your order number, the item you wish to return, and the reason for your request.
2. Receive return instructions: We will review your request and provide the next steps, including the return address. Please wait for these instructions before shipping your item.
3. Pack and ship your return: Package the item securely with its original packaging and included accessories. Return shipping costs are the customer's responsibility. Use a trackable shipping service and keep your shipping receipt and tracking number.
4. Return review: Once we receive your return, we will review the item and notify you of the outcome.

Return Shipping Costs

Customers are responsible for return shipping costs for both domestic and international returns. Please package your eyewear carefully to help protect it during transit.

Refunds

For approved returns, we offer store credit that can be used toward a future purchase at AltaModa Eyewear. Store credit is issued after the returned item has been received and reviewed.

If you prefer a refund to your original payment method, please let us know when requesting your return. Approved refunds are processed after the returned item has been received and reviewed. The time it takes for a refund to appear in your account depends on your bank or payment provider.

For help with the status of a return, store credit, or refund, please Contact Us and include your order number.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please Contact Us as soon as possible, before arranging a return shipment.

Include your order number, a description of the issue, and photos of the item and packaging if available. Keep the item and packaging while we review your request. Our team will provide instructions appropriate to your situation.

Questions?

For assistance with shipping, delivery, or returns, select Contact Us or email info@altamodaeyewear.com.

Thank you for shopping with AltaModa Eyewear.