Effective Date: October 9, 2026 • Site: AltaModaEyewear.com
1. Who We Are
AltaModa Eyewear is a retail eyewear brand operated by RM & JG HOLDINGS INC (“we,” “us,” or “our”). We offer eyeglass frames and sunglasses to individual customers through altamodaeyewear.com (the “Site”).
This Privacy Policy explains how we collect, use, disclose, and protect personal information and describes the choices available to you.
Operator: RM & JG HOLDINGS INC
Mailing address: 3451 NE 1st Avenue, PH M1006, Miami, FL 33137, USA
Email: info@altamodaeyewear.com
2. Scope
This Policy applies to personal information collected when you browse the Site, create an account, make a purchase, request customer support, subscribe to our communications, or otherwise interact with AltaModa Eyewear in connection with our products and services.
It applies to both account holders and customers who purchase without creating an account. Additional notices may apply to a particular service or promotion and will be provided when relevant.
3. Information We Collect
The information we collect depends on how you interact with us.
Contact and Account Information
- Your name, email address, and telephone number.
- Billing and shipping addresses, including recipient details you provide when sending an order to someone else.
- Account login information, preferences, and settings.
Order and Payment Information
- Products selected or purchased, including brand, model, color, size, and quantity.
- Order numbers, purchase history, transaction amounts, discounts, and shipping selections.
- Payment confirmations, transaction references, and limited payment details supplied by payment providers.
- Delivery, return, refund, and customer service records.
Payment details submitted during checkout are processed through our payment providers. We use payment confirmations, transaction references, and limited payment details to manage orders, refunds, and support requests.
Communications and Preferences
- Messages, forms, and other information you send to our customer service team.
- Email and text-message subscription preferences, consent records, and opt-out requests.
- Reviews or other content you choose to submit, where those features are available. Content submitted for public display may be visible to other visitors.
Device and Website Usage Information
- IP address, browser type, device information, and approximate location derived from your IP address.
- Pages viewed, referring pages, interactions with the Site, and relevant timestamps.
- Cookie identifiers, session information, and technical logs used to support website operation and security.
We collect information directly from you, automatically through the Site, and from providers that help us process payments, deliver orders, prevent fraud, or support our services. Please provide another person's information only when you are authorized to do so.
4. How We Use Information
We use personal information to:
- Operate the Site and provide a convenient retail shopping experience.
- Create and manage accounts, shopping carts, and customer preferences.
- Process purchases, payments, taxes, shipping, returns, and refunds.
- Send order confirmations, delivery updates, account notices, and other service communications.
- Respond to questions and provide customer support.
- Send marketing communications where permitted by law and consistent with your choices.
- Maintain and improve website functionality and product offerings.
- Detect and prevent fraud, unauthorized activity, and security incidents.
- Maintain business records, resolve disputes, enforce our terms, and meet legal, tax, and accounting obligations.
5. How We Disclose Information
We disclose personal information when needed for the following purposes:
- Operating our store: We use BigCommerce for our e-commerce platform. We also work with providers that support hosting, payment processing, tax calculation, fraud prevention, order fulfillment, delivery, customer support, and communications.
- Optional analytics and advertising services: If used on the Site, these services may receive device, browsing, and interaction information. Their use and the choices available to you depend on the technologies enabled, as described in the cookies section and any applicable notices.
- Legal and security purposes: We may disclose information to comply with applicable law or valid legal process, protect people and property, investigate fraud, or establish, exercise, or defend legal claims.
- Business transactions: Information may be disclosed in connection with a proposed or completed merger, acquisition, financing, reorganization, or sale of business assets, subject to applicable privacy requirements.
- At your direction: We may disclose information when you specifically request or authorize a particular disclosure.
The specific restrictions on mobile information and SMS consent described below apply to our messaging activities.
7. Email and SMS Communications
Where permitted by law and consistent with your preferences, we may send AltaModa Eyewear product news, promotions, and other marketing emails. You can unsubscribe using the link in a marketing email or by contacting us. Unsubscribing from marketing emails does not stop necessary, non-promotional emails about your orders, account, or support requests.
SMS Communications, If Offered
If AltaModa Eyewear offers a text-messaging program and you choose to enroll, we use your mobile number, consent records, and messaging interactions to provide the communications described when you sign up. These may include order updates, customer care replies, or promotional messages, depending on your enrollment choices.
Message frequency and any additional program terms will be disclosed at enrollment. Message and data rates may apply. Consent to promotional text messages is not a condition of purchase. You can reply STOP to unsubscribe from a messaging program and HELP for assistance, or email info@altamodaeyewear.com .
Mobile Information and Consent
We do not sell or disclose mobile numbers, SMS opt-in records, or messaging consent to third parties or affiliates for their own marketing or promotional use.
Providers that deliver or support messages for AltaModa Eyewear may process this information for our messaging program. They do not receive independent permission to market to you. We may also disclose information when legally required. Consent to AltaModa Eyewear messages is specific to the program you join.
8. Your Privacy Rights and Choices
Depending on where you live and which laws apply, you may have the right to:
- Request access to personal information we hold about you and information about its use and disclosure.
- Request correction of inaccurate information.
- Request deletion, subject to applicable exceptions.
- Obtain a copy of certain information in a portable format.
- Withdraw consent where processing is based on consent.
- Opt out of a sale of personal information, sharing for cross-context behavioral advertising, targeted advertising, or certain profiling, where applicable.
- Appeal a decision about your request or complain to an appropriate privacy regulator, where provided by law.
To submit a request, email info@altamodaeyewear.com or write to the address below. You do not need to create an account. An authorized agent may submit a request where permitted.
For requests such as access, correction, or deletion, we may need to verify your identity and any agent's authority. Some records may need to be retained for legal or other permitted purposes. We respond within applicable legal deadlines and do not unlawfully discriminate against people who exercise privacy rights.
Where an appeal is available, email us with the subject line “Privacy Request Appeal.”
9. Children's Privacy
The Site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact info@altamodaeyewear.com so we can investigate and take appropriate action, including deletion where required.
10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission method, or storage system can be guaranteed completely secure.
Please keep your account credentials confidential and contact us if you suspect unauthorized account activity. Do not send full payment card numbers or card security codes through ordinary email or contact forms.
11. Data Retention
We retain personal information for as long as reasonably needed for the purposes described in this Policy, including fulfilling orders, maintaining accounts, providing support, meeting legal and accounting obligations, and resolving disputes.
Retention periods depend on the type of information, our relationship with you, applicable legal requirements, and the need to document consent or honor opt-out requests.
12. International Processing
We operate from the United States. Personal information may be processed in the United States and in other countries where our service providers operate. Privacy laws in those countries may differ from those where you live. Where applicable law requires safeguards for an international transfer, we use the required safeguards.
13. Third-Party Websites and Services
The Site may link to websites or services operated by other organizations. When you interact directly with those organizations, their own privacy policies may apply. We encourage you to review those policies.
14. Changes to This Policy
We may update this Policy as our services, practices, or legal obligations change. We will post the updated version on this page and revise the Effective Date. Where required, we will provide additional notice or obtain consent before applying a material change.
15. Contact Us
For questions about this Policy or to submit a privacy request, contact:
AltaModa Eyewear
Operated by RM & JG HOLDINGS INC
3451 NE 1st Avenue, PH M1006
Miami, FL 33137, USA
Email: info@altamodaeyewear.com